Revealed: Facebook's secret censorship rule-book. Thousands of slides of banned 'hate groups', phrases and emojis that 7,500 lowly-paid moderators are supposed to use to police 2Billion users
- Facebook's secret rulebook for governing what users post on platform revealed
- Guidelines containing 1,400 pages dictate what posts are allowed to remain up
- Employees use PowerPoint and Google translate to work out if posts break rules
- Slides contain inaccurate and outdated information on local laws and groups
- Workers expected to review posts in ten seconds and judge 1,000 posts a day
A committee of young company lawyers and engineers have drawn up thousands of rules outlining what words and phrases constitute hate speech and should be removed from the social media platform across the globe.
They have also drawn up a list of banned organisations laying down which political groups can use their platform in every country on earth, a New York Times investigation has revealed.
An army of 7,500 lowly-paid moderators, many of whom work for contractors who also run call centers, enforce the rules for 2 billion global users with reference to a baffling array of thousands of PowerPoint slides issued from Silicon Valley.
They are under pressure to review each post in under ten seconds and judge a thousand posts a day.
Employees often use outdated and inaccurate PowerPoint slides and Google translate to decide if user's posts should be allowed on the social network, a Facebook employee revealed.
Dozens of Facebook employees gather to come up with the rules for what the site's two billion users posting in hundreds of different languages should be allowed to say.
But workers use a combination of PowerPoint slides and Google translate to work out what is allowed and what is not in the 1,400-page rulebook.
The guidelines are sent out to more than 7,500 moderators around the world but some of the slides include outdated or inaccurate information, the newspaper reports.
Facebook employees, mostly young engineers and lawyers, meet every Tuesday morning to set the guidelines, and try to tackle complex issues in more than 100 different languages and apply them to simple yes-or-no rules, often in a mater of seconds.
The company also outsources much of the individual post moderation to companies that use largely unskilled workers - many hired from call centers.
Posts about Kashmir were flagged up if they called for an independent state, as a slide indicated Indian law bans such statements. But the accuracy of this law has been debated by legal experts.
The slide instructs moderators to 'look out for' the phrase 'Free Kashmir', despite the slogan, common among activists, being completely legal.